Shipping Policy
We are pleased to offer free standard shipping to our customers. All orders will be processed within 1-2 business days.
Please note that during holiday periods or Black Friday, processing may take up to 7 business days. For faster processing, select "Express Shipping" (2-5 business days) at checkout.
Approximate Shipping Time
You can expect your package to arrive in 2-7 business days once the order is processed. The exact delivery time will be based on the shipping method, product availability, and your location. If you buy multiple fixtures, we may ship them in multiple boxes.
Express Shipping: 2-5 Business Days
Standard Shipping: 5-7 Business Days
The timeline provided is an estimate, and actual shipping times may vary depending on item availability, order volume, and the destination country. However, our warehouse staff will work diligently to ship your items as quickly as possible.
Our Carrier Partners
USA
DHL, FedEx, UPS, USPS
CANADA
DHL, FedEx, UPS, Canada Post
UK
DHL, FedEx, UPS, Royal Mail
AUSTRALIA
DHL, FedEx, UPS, Australia Post
REST OF THE WORLD
DHL, FedEx, UPS, Local Courier
Additional Information
Taxes and duties are collected by your local government and/or authorities. As a result, we are not responsible for any local taxes, import duties, or international customs charges. Customers are responsible for any applicable import duties, customs fees, and local taxes imposed by their country.
If you would like your order processed faster, please select the "Express Shipping" option during checkout, and your order will arrive within 2-5 business days once shipped. Note: Customized orders and fixtures that are on pre-order status may require longer processing time.
If you need to make any changes to your order please fill out the contact form within 2 hours of making your purchase with the subject 'CHANGE OF ORDER' and our team will get back to you shortly.
To cancel your order, please fill out the contact form within 2 hours of making your purchase and select "Cancellation". Please note that if you wish to cancel your order after it has already been processed, a cancellation fee will be applied to the order. If the order has already been shipped, unfortunately, we can no longer cancel your order.
If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance. Please note that XEW LIGHTING will not be responsible for unclaimed parcels or lost parcels due to an incorrect address provided. If you have changed your mind after the parcel has been sent from us, you must collect the parcel at your delivery point and send it back to us. If the parcel is not collected, it is automatically registered as non-collected and charged accordingly, as we do not have automatic return to sender services with carriers.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your delivery can be collected or re-delivered. Once a package is marked as delivered, it is the customer's responsibility to contact the carrier if the parcel is not received. XEW LIGHTING will not be responsible for lost parcels or stolen parcels once it is marked as "delivered" (unless shipping protection is added to the order before shipment).
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