Yes, we use and guarantee 100% natural alabaster. Each lampshade is carved and polished from a single block of natural mineral stone. It is not made from artificial resin or composite materials. You can see and feel the unique natural veining and jade-like warmth, which cannot be replicated by synthetic materials.

Yes, that is the very charm of natural materials. The patterns in alabaster are formed over millions of years of geological activity, much like human fingerprints—no two pieces are exactly alike. The one you receive will be a one-of-a-kind piece in the world.

It is specifically designed to create soft, comfortable ambient lighting, not for high-intensity illumination. We recommend using a warm white (2700K-3000K) LED bulb with an equivalent brightness of 40-60W. If you wish to adjust brightness, please choose a dimmable bulb paired with a compatible dimmer switch. Using a warm bulb will best enhance the stone's warm, radiant glow.

Installation is very straightforward, similar to most pendant lights.

Included: The light fixture itself, a standard mounting plate (ceiling canopy), a cord/chain of sufficient length, and all internal wiring.

You will need: A ladder, a screwdriver, and a friend with basic electrical knowledge or a hired professional electrician. We strongly recommend installation by a certified electrician to ensure absolute safety.

We use reinforced custom cardboard boxes and specialized foam inserts for secure packaging. However, if you receive a damaged product, please take clear photos of the unopened shipping box, the internal packaging, and the damaged area of the product within 24 hours of delivery, and contact our customer service team immediately. We will arrange a fast replacement or refund according to our warranty policy.

No. Although alabaster was historically used for sacred vessels, as a modern lighting fixture, it is not waterproof. We do not recommend its use in bathrooms, outdoors, or other damp or high-humidity environments to prevent long-term damage to the stone's structure and electrical safety.

Yes, this light comes with a 1-year structural and craftsmanship warranty, covering non-human-caused manufacturing defects under normal use. Please refer to our official warranty policy for detailed terms.