Orbis

Size & Color: White Cloud‑Pattern Glass
Length x Width x Height:
Small: 23.6" × 23.6" × 11.0" (60 cm × 60 cm × 28 cm)
Medium: 31.5" × 31.5" × 11.0" (80 cm × 80 cm × 28 cm)
Large: 37.4" × 37.4" × 14.2" (95 cm × 95 cm × 36 cm)
Chain Length: 19.7" (50 cm), Shortenable; Longer chain & extra bracket available upon request
Weight: Approx. 13.2‑22 lbs (6‑10 kg, varies by size)
Fixture Type: Ceiling Chandelier
Style: Vintage‑European | Transitional | Classic
Installation Style: Ceiling Mounted (Hardwired)
Material: Metal Frame + White Cloud‑Pattern Art Glass
Finish Options: Brass‑Tone Metal Frame
Light Source: E14 Bulbs
LED Included: No
Dimmable: Yes (Requires dimmer‑compatible bulbs)
Remote: No
Power Source: AC
Voltage: 110V‑240V
Warranty: 3 Year
Certifications: UL, CCC, CE

1. Free Shipping & Upgrade Options
We are pleased to offer Free Standard Shipping on all orders! If you are working on a tight renovation schedule, we also provide expedited shipping options at checkout:

• Free Shipping: 10-12 Business Days — FREE
• Standard Shipping: 7-9 Business Days — $19.99
• Urgent Air Transport: 3-7 Business Days — $23.99

2. Order Processing

• Please allow 1-3 business days for us to carefully inspect and pack your order.
• Note: We use specialized molded foam to fully protect the delicate glass flower shades and the elegant curved metal arms of this fixture.

3. Damaged Arrival? (Hassle-Free Guarantee)

• Durable yet Delicate: While our high-quality glass and metal materials are durable, shipping accidents can occasionally happen.
• Broken Flower Shade? If you notice any damage upon arrival, please do not panic. Simply contact us within 48 hours with a photo. We will immediately ship a free replacement shade to you—there is no need to return the entire chandelier!

We want you to love the elegant beauty of your new flower chandelier. If it doesn't fit your vision, we are here to help.

1. 60-Day Return Window

• We accept returns or exchanges within 60 days of the delivery date.

2. Return Conditions (Very Important)

Due to the delicate glass flower shades and metal arms of this fixture, strict conditions apply:

• Must be Uninstalled: To qualify for a refund, the fixture must be in new, resellable condition. This means it has not been installed, wires have not been cut, and it is returned in its original packaging.
• Original Packaging: You must return the item in its original box with all protective molded foam to prevent damage during transit.

3. Common Scenarios

• Arrived with a Broken Flower Shade? (Do Not Return the Whole Light!)
  While our glass materials are of high quality, shipping accidents can occasionally happen. Please do not return the entire fixture for a single damaged shade. Simply contact us with a photo of the damage within 48 hours of arrival, and we will immediately ship a free replacement flower shade to you.
• Change of Mind / Size Issues:
  This fixture has a specific design and size. Please verify your space measurements before ordering. If you simply change your mind or find it doesn't fit your space, you may return it. The customer is responsible for return shipping costs. Due to the labor required to inspect and repack these delicate fixtures, a 15% restocking fee will be deducted from your refund.

⚠️ PROFESSIONAL INSTALLATION RECOMMENDED
To ensure safety and proper electrical connections, we strongly recommend hiring a licensed electrician to install this fixture.

📺 Watch the Video Tutorial
We have uploaded a detailed step-by-step video on YouTube. Visualizing the assembly process makes it much easier!

• Search on YouTube: XEWLIGHTING
• Note: A printed manual is also included in this box.

🛠️ Installation Overview

1. Turn Off Power
Safety First! Switch off the main power at your circuit breaker panel.

2. Handle with Care (Glass & Metal)
This fixture features delicate glass flower shades. While the metal vine structure is sturdy, please handle the glass parts with extreme care during assembly to avoid breakage. Do not overtighten screws against the glass.

3. Assemble the Fixture
Follow the video/manual to assemble the metal vine structure. We recommend attaching the glass shades as the final step to keep them safe during installation.

4. Install Mounting Bracket
Secure the bracket to your ceiling junction box. Ensure the box is braced to support the weight of the light.

5. Connect Wires
Connect the fixture wires to your home wiring (Black to Live, White to Neutral, Ground to Ground).

6. Install Bulbs
Insert the required bulbs. Turn the power back on and enjoy the floral elegance!

❓ Support
Broken Glass Shade? If any glass part arrives damaged, contact us at Info@xewlighting.com with a photo. We will ship a free replacement part immediately.